Privacy Policy

Welcome to Pandora Flora, your trusted online florist specializing in flower delivery throughout China. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

Buyer's Data Policy

General Policy: When you send a gift through our website, we ensure that the recipient receives only the gift itself along with any gift card message you choose to include. No personal, price or order-related information about the buyer is disclosed to the recipient.

Exception: In exceptional circumstances, if the recipient explicitly requests to know the identity of the sender, we might disclose the buyer's name.

What Recipients Receive:

• The physical gift as selected by the buyer.
• Any message included on the gift card.

Confidentiality: We commit to maintaining the confidentiality of the buyer's information. Disclosure of any information beyond what is outlined here will only occur with the express consent of the buyer or as required by law.

Information We Collect

1. Personal Information: When you place an order or create an account, we collect personal details such as your name, contact information, and delivery address.
2. Payment Information: We securely process payments through trusted third-party providers. We do not store your credit card information on our servers.
3. Usage Data: We collect information about your interactions with our website, including pages visited, time spent, and device information.

How We Use Your Information

1. Order Fulfillment: We use your personal information to process orders, deliver flowers, and provide customer support.
2. Communication: We may contact you regarding order updates, promotions, or important service announcements.
3. Analytics: We analyze usage data to improve our website, enhance user experience, and optimize our services.

Data Protection Measures

1. Compliance: We adhere to China's Personal Information Protection Law (PIPL) and other relevant regulations.
2. User Consent: We obtain your consent before collecting and processing your personal information.
3. Security: We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse.

Your Rights

1. Access: You have the right to access and obtain information about the data we hold.
2. Correction: If any information is inaccurate, you can request corrections.
3. Deletion: In case of a data breach, you can request the deletion of your data.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us.